Now To Next
Lesson 3
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/54846b8505ef2676db09346b3a5fe160.png)
Leading with Vision:
Customer & AI-Centric Strategies
This knowledge is crucial for helping insurers stay ahead of market trends and meet evolving customer expectations.
By understanding how to harness AI to enhance customer value and experiences you will position yourself as a visionary leader capable of driving innovation and competitive advantage.
One of Six Online Self-Paced Now To Next Lessons
This lesson is part of the larger Now To Next Course
Lesson 3 Intro
Lesson 3 Sections
Each lesson section below contains a video overview, an outline and content examples found in the lesson
Section 1 | How current and emerging AI's will reshape customer expectations
Section Overview
Section Outline
- - - Section 1 Content Examples - - -
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/93f73d25d412bc6ac2ee68fbbb7de91c.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/aedafa0e5aca142b7188bd52e8c1d13d.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/d71a2e0f406da48486af1eb72af6fe96.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/0afc7a87d17eac591c570775577161a3.jpg)
Section 2 |Future-Forward Framework Customer and AI-Centric Strategies
Section Overview
Section Outline
- - - Section 2 Content Examples - - -
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/a8248c2aa125da0d3381e5886b52b29b.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/2de725f936b2dc58485aa7fdc8b8280a.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/8492bed11c7cce43e75d41eea65a13e3.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/93c6ebb9a6b10e85b7949165b66935fc.jpg)
Section 3 | Identifying and Overcoming Barriers to AI Adoption
Section Overview
Section Outline
- - - Section 3 Content Examples - - -
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/cda2e1c85e90bb99855c494568e4ba01.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/10f6e7ad15d98ecc8e938de59f60931e.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/8bf663047ca7c168982b4775a001fc75.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/1bb43090bc879e3dfc9c9d2faa868b24.jpg)
Lesson 3 Exercise | Draft AI-driven customer centric strategic visions
Section Overview
Section Outline
- - - Lesson 1 Exercise Content Examples - - -
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/15ec216af7aad5524cbceec3e1acb65e.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/5f7cffbb35284a94a1692965cf09a888.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/daf3838254cc141536a676bf5bdb7063.jpg)
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/228c596a85905f69ff8b54c52f56f578.jpg)
Check Out Other Now To Next Lessons
Lesson 1:
Demystifying Modern AIs: The GPT Genie & Beyond
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/a4503db73c59269247bf5e3a95283dd8.png)
Explore the transformative power of ChatGPT and emerging AI & GenAI technologies. Gain insights into a variety of AI tools and learn how to leverage them to shape the future of insurance, driving innovation and efficiency.
Lesson 2:
AI Use Case Prioritization
and Integration with Modernization
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/937dd335157cebab686252741ae7506b.png)
Master a strategic framework for identifying and prioritizing AI use cases aligned with your organization’s goals. Learn to assess the impact, feasibility, and ROI of AI initiatives, ensuring seamless integration with IT modernization efforts.
Lesson 4:
Innovating with AI: Data & Infrastructure
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/3d30afb6b61e6a4f51859ae42a1feb39.png)
Understand the critical role of data architecture and infrastructure in AI innovation and how to advocate for the scalable frameworks and ecosystems required to achieve business goals and enhance customer experiences.
Lesson 5:
![](https://lwfiles.mycourse.app/6609e875a84131aad4ec16e1-public/e9a0184a95bbaf66f20095350916df38.png)
Understand the impact of AI on core insurance functions. Learn how to develop agile strategies that adapt to AI’s evolution, fostering a culture of change and operational excellence.
Let's Get Started