Now To Next
Lesson 3

Leading with Vision:
Customer & AI-Centric Strategies

This lesson equips you with the skills to develop and lead customer-centric and AI-driven strategies.

This knowledge is crucial for helping insurers stay ahead of market trends and meet evolving customer expectations.

By understanding how to harness AI to enhance customer value and experiences you will position yourself as a visionary leader capable of driving innovation and competitive advantage.

One of Six Online Self-Paced Now To Next Lessons

This lesson is part of the larger Now To Next Course

Unlike the Mini Lessons, when you sign up for Now To Next you will be able to download all the course content including the slides used in the lectures, access the exercises at the end of each lesson, and receive a certificate of completion when you successfully complete the tests. Additionally you will have access to our extensive resource library that includes white papers, recordings of webinars and other valuable materials.

Lesson 3 Intro

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Lesson 3 Sections

Each lesson section below contains a video overview, an outline and content examples found in the lesson

Check Out Other Now To Next Lessons


Lesson 1:

 Demystifying Modern AIs: The GPT Genie & Beyond

Explore the transformative power of ChatGPT and emerging AI & GenAI technologies. Gain insights into a variety of AI tools and learn how to leverage them to shape the future of insurance, driving innovation and efficiency.


Lesson 2:

AI Use Case Prioritization

and Integration with Modernization

Master a strategic framework for identifying and prioritizing AI use cases aligned with your organization’s goals. Learn to assess the impact, feasibility, and ROI of AI initiatives, ensuring seamless integration with IT modernization efforts.


Lesson 3:

 Leading with Vision:
Customer & AI-Centric Strategies

Gain the insight and skills needed to create a customer and AI-centric vision and strategy to compete in the rapidly evolving insurance industry.


Lesson 4:

 Innovating with AI: Data & Infrastructure

Understand the critical role of data architecture and infrastructure in AI innovation and how to advocate for the scalable frameworks and ecosystems required to achieve business goals and enhance customer experiences.


Lesson 5:

 Operational Excellence:
AI Transformation

Understand the impact of AI on core insurance functions. Learn how to develop agile strategies that adapt to AI’s evolution, fostering a culture of change and operational excellence.


Lesson 6:

 Leading in AI-Era:

Essential Management Skills

Develop essential leadership skills to cultivate an AI-centric culture. Learn tactical planning, governance structures, and risk mitigation to effectively lead your organization in the AI era.

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